IP Telephony Solutions

Whether you're looking to overhaul your voice system or you want to prepare for a gradual migration, Data Integration can help you maximise the benefits of an IP telephony system.

Converging voice and data networks can be scary proposition. Why would you want to put all your eggs in one basket' when separate voice and data networks have always worked perfectly well?

The answer is that you don't have to and the exact path you choose will depend upon your own unique situation: the level of investment you've already made in your infrastructure, your organisation's objectives, attitudes to risk and technology adoption.

Data Integration is here to help you decide whether convergence is right for you and if so, how it should be approached.

For example:

• If your LAN is starting to creak under the pressure of traffic and new applications and you're considering upgrading it, then now might be a good time to look again at running voice over the network.
• If your PABX is coming to the end of its life but you don't want to go for full IP telephony we can advise you how to integrate an IP switch into your current system.
• If you do a lot of moves and changes, relocating people or departments around buildings, IP telephony could streamline this and reduce your administration costs.
• If you're looking to implement more sophisticated messaging or contact centre applications to improve customer service, IP telephony could be an enabler.
• If you're managing a voice system across a number of sites, migrating towards IPT could greatly reduce the time and complexity involved.
• If you would like to enable flexible or mobile working for employees but maintain the in-office' experience for communications with all the features and functions an employee would have at their desk.
• If you're looking to implement hot-desking to reduce building costs, IP telephony is an ideal way to facilitate this.

In summary we believe that you should be thinking about your IP-readiness' if you're considering making any changes to your voice system or LAN. You need to ensure that the changes you make now will be part of a sustainable, ongoing communications strategy and that you're not walking down a technology black hole'.

For something as critical to your business as voice communications you need to have tip top support and the confidence that should something go wrong it will be fixed quickly and efficiently.

Data Integration offers true 24-hour helpdesk support (7 days a week, 365 days a year) and nationwide maintenance support backed up a guaranteed response to major faults within two hours.

Data Integration is also able to deliver design, implementation and support services to consistently high standards as part of a global solution anywhere in the world through the Avaya Global Business Partner Network.